50 Meadowlark Dr.

Kalispell, MT 59901

Christopher L. Childs

406-214-6753

Plateau78@gmail.com

Leadership Experience

·  1st contact for T-Mobile USA, Denver Market Disaster Recovery Team

·  C/O Lead Installer Training

·  C/O Project Foreman

·  Franklin Covey / Achieving Your Highest Priorities

·  Bridging the Gap (Customer Relations)

·  Leadership in Action - Coaching Workshop

·  Management Excellence and Leadership Development (10 Workshops)

·  Vendor management

·  Highly adaptable Technical Leadership

·  Efficient Communicator

Technical Experience

·  JUNOS

·  CWDM / DWDM

·  TDM

·  RFC 2544

·  Ethernet

·  Sonet

·  MPLS Pre-staging

·  High Level Wireless Engineer

·  Alcatel / DS3 Microwave Transmission

·  PECO II Power School

·  Telco TMC-340/T5C training. Configuration and test procedures

·  Network Design and Implementaion

·  Technical Document Creation

·  Technical Mentor for peers

Charter Communications

Commercial Service Engineer

Kalispell, MT

8/2009 – Present

·   Upon completion of Phase 1 of the below State of Montana upgrade as a contractor, I was offered and accepted a position as Commercial Service Engineer for the Kalispell, MT area. This started as a 24/7 on call position, requiring to meet SLA expectations of 2 hour MTTR for many of our larger clients such as the State Of Montana. The duties of this position include, completion of network designs for all new commercial customers within the Fiber plant. Maintaining a working relationship with the customer through outage support, and troubleshooting.

·   This position requires being very organized and managing multiple project timelines with constant interaction with the customer, both onsite and remotely. This entails working closely with other groups and deparments within out organization, such as Network Engineering, ISP, Sales Engineers, Account Executives, and NOC personnel.

·   It is common practice to facilitate conference calls, and maintenance scheduling with multiple departments to ensure the best possible customer experience at all times. This also includes proactively initiating in depth core troubleshooting during outages, equipment failures, or merely for providing the customer needed network knowledge.

·   The fiber plant consists of CWDM for maximum growth capability by using separate wavelengths as well as DWDM, which allows multiple channels to be split out of each wavelength over various backbones within our fiber footprint.

·   Designs are completed using Microsoft Visio to show network schematics, over multiple L2 and L3 interfaces through the Charter core network, to include the last mile to the customer. Going further to provide various WAN, ELAN, ELINE, and redundant DS3 and 100Mb circuits to multiple wireless providers for cell sites.

·   I am also responsible for the installation, configuration, test and turn up at the customer premises, providing fiber or Eth handoff per the customers request as well as BGP for backup ISP if needed.

·   Each new circuit requires a BOM to be correctly itemized and allocated to each site on design and needs to reflect the fiber plant build costs, as well as any equipment needed for core upgrade and customer prem location. All designs go through a Design Review process for approval before proceeding to implementation.

·   Standard equipment used in circuit deployments are as follows; Aurora 2016b media convertor chassis, Aurora CH3000 media convertor chassis with 4XT1 capabilities, Fujitsu 4100 for DS3s, Telco T5C, T340/380 chassis for standard Inet and data services, Juniper 2320 and SRX 100/240/and 650 routers. Extreme X150 and X450 switches, and Cisco ME3400 and 3600 switches for cell site deployments. Working anything from multiple T1’s, DS3’s, to data circuits from 3Mb to multiple 10Gbe circuits via Fiber. Secure CRT, Puddy, and web gui via device IP are used to remotely access most of my equipment over VPN and RSA token.

·   All circuits are verified by testing with EXFO 200-850 (fiber/ Managed Ethernet) for, throughput, frame loss, and  latency. Acterna T-Berd 2209  is used for testing copper T1/DS3. I also use an OTDR to verify fiber, and an OCC-55 light meter to isolate any interference across any specific wavelength.

·   Any core configurations are completed through a Change process through Remedy, or ACP network change systems, to include a Detailed MOP for all work to be performed.

·   Issues are always followed to completion to guarantee customer is satisfied and all needs have been met or addressed.

·   Bresnan Communications (Now Charter), Montana State Upgrade; While working with AIM, My job consisted of Installation, configuration, and test of Juniper 2320 Routers and Aurora Media Converters as part of a State wide upgrade to all State controlled facilities across Montana, including Courthouses, Correctional Facilities, Transportation Hubs, and Universities.

·   Work requires, self motivation, hands on experience with equipment, extensive knowledge with testing T1’s associated with Fiber and twisted pair installs. Testing is completed using T-Berd test sets, and EXFO AXS 200/850 tests sets for testing Ethernet capabilities of installed units. Job is 100% travel throughout Montana

·   Requires being self motivated, highly organized, and efficient with juggling multiple customers across the entire state remotely.

AIM Technical Consultants

Field Technician

Montana

10/2008 – 2/2009,

CellularONE

Field Ops Technician II

Interim Field Supervisor

Missoula, MT

2/2007 – 6/2008

·   As field Technician II of the Missoula area, I was directly responsible for Test, turn up, and Maintenance of the Nokia Ultrasite BTS, and Metrosite BTS platforms. To include Network node in alarm, site outages, extensive troubleshooting to maintain optimal performance metrics.

·   During my employment, I was offered an Interim Field Supervisor position which I accepted. This entailed the overseeing of Field Operations and 7 of my fellow Field Technicians. Responsibilities included, scheduling training, approval and submission of expense reports, and time off  requests. My duties also included drafting of achievable performance and goal reviews, as well as technical back up for the other Field Technicians

·   We used a multitude of transport mediums including Airmux Unlicensed Microwaves and Dragonwave Licenced Microwave systems. As well as receiving local provider T1s to cell sites depending on the bandwidth requirements of each site. Perform line sweeps using Anritsu Site Master 331D Test set on all sizes of coax.

·   Facilitating maintenances directly with Tower Crews and RF Engineering for site optimization to include but not limited to, Spacial Diversity adds, MHA test and replacement, Antenna change outs, azimuth and downtilt changes, etc.

·   Regular Monthly, Quarterly, and Annual site Maintenance. And health checks. New site builds, installation, turn up, and commission of BTS and BBU (Back up Battery Units).

T-Mobile USA

Lead Field Ops Tech II

Denver, Co

12/2003 – 2/2007

·   As Lead Field Technician for Northern Colorado, along with being responsible for the test and maintenance of my own sites as outlined below. Lead Tech offered more supervisory tasks over 3 other Field Technicians, to include special projects, product training, training labs, and technical support among others. I assisted in creating and documenting goals in line with the specific needs of each technician, for developmental, personal, and business related goals for performance review.

·   My position within T-Mobile was extremely Goal Oriented. I have completed a Time Management course through Franklin Covey in order to manage my day to day routine, organize hot items and customer issues by assigning a priority to keep customer satisfaction at its best.

·   Personal, Business, and Development goals rated quarterly. I also frequently filled in for our Field Operations Manager when he is out of office for business or vacation. I have assisted my Manager in the hiring of two new technicians in the North Denver Area, as well as completed the hiring process for two Logistic Coordinator positions while filling in as Operations Manager, to include attending a Career Fair, Phone Interviews, Peer Interviews, and training for the chosen candidates.

·   Coordinate vendor meetings for ordering and training on new test equipment, ie: Anritsu Site Master, Agillent El Gato, Acterna 2207/2209 – DS1/DS3 Test Pads, Racal, NetTech test pad, etc. I have headed up Tier II Tickets involving technical issues with the Nortel BTS for speedier resolutions.

·   Aggressive multi-tasking to meet high priority deadlines.

·   1st contact for T-Mobile USA, Denver Market Disaster Recovery Team as well as experienced Mountain Tech with Avalanche training and certification.

·   Test, locate, and repair complex equipment issues

·   I was directly responsible for my own 45 sites, and another approximate 190 sites that I shared with three other technicians.

·   On call rotation: Which at times were every 4 weeks, though am familiar with a 24/7 oncall schedule without rotation.

·   I was responsible for monitoring metrics such as, TCH Availability, Minutes of Use per Drop, Health Index, Mean Time To Resolution on Trouble Tickets, Link Balance, and Notifications.

·   During my employment, I acquired my Alcatel DS3 microwave certification and took over responsibility for our Northern Alcatel Microwave Backbone, which is DS3 transmission, and included 3 of the 7 hops in our network. I was awarded for my efforts in re-establishing service to the backbone after a colossal outage due to the failure of one of the main rectifiers for this system during my on call rotation.

·   I continuously work closely with other departments such as RF Engineering, Switch Ops, and new construction to create the best network and customer perception by facilitating changes, and optimization to proved stronger coverage areas.

·   Conduct or assist in new site builds, installation and turn up., working with vendors to meet SLA’s for site outages and turn ups, including T1 and Commercial Power.

·    

·   This position was offered to me to support the current Field Techs with Site maintenance and troubleshooting for an open requisition in Field Operations North area. I was then responsible for completion of Network Trouble Tickets according to their individual Service Level Agreements. I was also responsible for Quarterly Preventative Maintenances on all cell sites in my area. I was entered in on call rotation in 3 week intervals. When my contract expired, I was offered and accepted a full time position as Field Operations Technician I, and took over complete responsibility for my assigned area.

·   Field Operations Technician I –Maintenances is also a focus. Troubleshooting RF Frequency issues, Power Metering, Software loading and testing, and Extensive Call Testing are used to troubleshoot all BTS’ in the market. I also use Sweep Analysis, and circuit testing with Qwest and our switch for further troubleshooting. Every now and then, troubleshooting BSS switch equipment from the field. I have input (informational only) towards technicians reviews, and provide management with a weekly report for the North group. I am responsible with keeping my company issued truck properly maintained according to T-Mobile policy.

·   Field Operations Technician II / Lead Tech, Field-Ops North –

Foothills Systems Inc.

Lead Field Tech

Boulder, Co

07/2002 – 12/2003

·   This position entailed the complete wiring of Residential and Commercial buildings. This includes all aspects of installation, prewire roughin, trim, test, turnup and programming, security, low voltage LAN lines, POTS, cable, satellite, audio / video.

·   I was also involved in service calls for current customer issues. During my time with this company I excelled into Lead Technician quickly and was in charge of running my own jobs and crews. I am still in contact with the owner and very good friends. I enjoyed working with this company and only left on account of the position I had been offered with T-Mobile was in line with my previous experience.

·   As a Project Foreman, my duties were to oversee all aspects of installation in  Qwest's Central Offices and in charge of multiple job locations around Denver and the surrounding areas.

·   I managed multiple job sites with small crew of five or less for installation.

·   I was responsible for keeping up to date reporting of job hours, and completing of work within the allotted hours in order to meet tight deadlines, and budget constraints per job site.

·   Time reporting, vacation approvals.

·   Arranging delivery of material, to signing off on all paper work, including all installation activities, and Quality Audits before submitted for completion.

·   Installation of OC-12/192's, fuse panels, DSX-1/3 panels, Bits Clocks, Main Frame block terminations, wire wrapping, BNC/TNC/LCC connections, Iron Work and Stanchion environments including grounding. Cisco, Fujitsu, and NEC equipment, X.25 and Alarming terminations and testing.

·   All installations were extensively tested before sign off. Our primary focus was quality assurance. My installation crews received 100% Quality audits on a few occasions both in Longmont C/O as well as Fredrick C/O’s. Our jobs generally went through three sets of Quality Audits before Qwest release.

SI International

Project Foreman

Denver, Co

04/2001 – 06/2002

LISN Inc/ORIUS COSG

Project Foreman

Denver, Co

01/1999 – 04/2001

·  With LISN, I started my career as Central Office Installer.

·  Installing Cisco ATMs, and OC-3/48s, RC-28Ds, DSX panels, and alarming, as well as running and lugging 350mcm up to 750 Flex power cable into Power distribution bays (BDFB’s). Lacing them on to the cable rack with no overlapping. I was sent to PECO II Power school in Lorain, OH for DC power. I was also sent to various installation courses, Lead and Project Foreman classes at our main office in Amherst, OH.

·  I traveled around the country unsupervised completing contracts with US West/Qwest offices, MCI WorldCom, and AT&T C/O’s. Some were co-locations, others merely Central Office Installs. I moved up quickly with the company and was given the title of Project Incharge within 3 months of employment. Shortly there after I was promoted again to Project Foreman and responsible for up to 5 job sites and 25 installers at a time. Some of my duties included the tracking and approval of time entry for all installers assigned to my area. Training of new installers as well as quality assurance on all job sites under my supervision. This ensured each job was completed to the same degree of quality and consistent on time completion.